Terms and Conditions

Effective Date: 28 February 2026

Welcome to Grocy Xpress (grocyxpress.com.au). By accessing our website or placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

These Terms apply to all visitors, users, and customers of Grocy Xpress, a halal fresh meat and grocery delivery service operating in the New South Wales, Australia.

Grocy Xpress is an online platform that sources and delivers fresh halal meat from local halal retailers directly to your door. We currently deliver on Saturdays and Sundays to more than 30 suburbs in and around the Gosford area, NSW.

Contact: info@grocyxpress.com.au

By creating an account, placing an order, or otherwise using our website or services, you confirm that:

•       You are at least 18 years of age;

•       You have read, understood, and agree to these Terms and Conditions;

•       You are legally capable of entering into a binding contract;

•       All information you provide to us is accurate and complete.

3.1 Product Descriptions

We strive to ensure that product descriptions, images, and pricing on our website are accurate. However, we do not guarantee that descriptions are error-free or complete. All meat products are sourced from certified halal retailers.

3.2 Halal Certification

All products sold by Grocy Xpress are sourced from local halal retailers. While we take every precaution to ensure halal compliance, we cannot independently verify the halal certification of every item. If you have specific religious dietary requirements, please contact us at info@grocyxpress.com.au before placing an order.

3.3 Product Availability

Products are subject to availability. We reserve the right to substitute a product with one of equal or greater value if your chosen product is unavailable. We will contact you before making any substitution.

3.4 Pricing

All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed.

4.1 Placing an Order

When you place an order on our website, you are making an offer to purchase the goods listed in your order at the prices shown. We reserve the right to refuse or cancel any order at our discretion.

4.2 Order Confirmation

You will receive an email confirmation once your order has been received. This does not constitute acceptance of your order. Acceptance occurs when your order is dispatched for delivery.

4.3 Payment

Payment must be made in full at the time of ordering. We accept major credit and debit cards as shown at checkout. All payment information is processed securely by our payment providers and is not stored on our servers.

4.4 Discounts and Promotions

From time to time, we may offer promotions such as 5% off 5kg beef orders. Promotional offers are subject to availability and cannot be combined unless expressly stated.

5.1 Delivery Days and Areas

We currently deliver on Saturdays and Sundays to more than 30 suburbs in and around the Gosford area, NSW. A current list of delivery suburbs is available on our website. Delivery areas may change from time to time.

5.2 Delivery Timeframes

While we aim to deliver your order within the specified delivery window, we cannot guarantee exact delivery times due to factors beyond our control such as traffic, weather, or high demand periods. We will do our best to notify you of any significant delays.

5.3 Delivery Requirements

You must ensure someone is available to receive your order at the delivery address. If no one is available and you have not provided specific delivery instructions, we may leave the order at the door at our discretion. Grocy Xpress is not responsible for any loss, theft, or deterioration of products left unattended.

5.4 Delivery Fees

Delivery fees, if applicable, will be displayed at checkout prior to completing your order.

As we deal in fresh meat products, you must ensure:

•       Someone is available to receive the delivery promptly;

•       Products are refrigerated or frozen immediately upon receipt;

•       Products are consumed by the use-by date on the packaging;

•       Meat is handled and cooked in accordance with Australian food safety guidelines.

Grocy Xpress is not liable for any illness or damage resulting from improper storage, handling, or cooking of products after delivery.

7.1 Cancellations

Orders may be cancelled without penalty if you notify us via email at info@grocyxpress.com.au before your order has been dispatched. Once dispatched, cancellations are not possible.

7.2 Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us at info@grocyxpress.com.au within 24 hours of delivery with photos of the item. We will arrange a replacement, store credit, or refund at our discretion.

7.3 Change of Mind

Due to the perishable nature of fresh meat products, we are unable to accept returns or offer refunds for change-of-mind purchases, unless required by Australian Consumer Law.

7.4 Australian Consumer Law

Nothing in these Terms limits your rights under the Australian Consumer Law, including your rights to a replacement, repair, or refund for major failures and compensation for other reasonably foreseeable losses or damage.

You may need to create an account to place orders. You are responsible for:

•       Maintaining the confidentiality of your login credentials;

•       All activity that occurs under your account;

•       Notifying us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that breach these Terms.

All content on the Grocy Xpress website, including logos, text, images, and design, is the property of Grocy Xpress or its content suppliers and is protected by Australian copyright law. You may not reproduce, distribute, or create derivative works without our express written consent.

To the maximum extent permitted by law, Grocy Xpress and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including loss of profits, data, or goodwill.

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the relevant order.

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the new Terms.

If you have any questions about these Terms and Conditions, please contact us:

Email: info@grocyxpress.com.au

Website: www.grocyxpress.com.au

Grocy Xpress — save the drive, save the time.